Frequently Asked Questions

 
 
 

If you need a deferment for student, military, unemployment, economic hardship, or forbearance status, click on "Benefit Forms" in the right-side menu. If you need a form for an Employment/Service cancellation, click on "Benefit Forms" in the right-side menu.

Frequently Asked Questions


Who Is University Accounting Service?

University Accounting Service (UAS) is a student loan management service. We have been hired by universities across the country to assist in the administration and billing of campus-based student loans, including:

  • NDSL/Federal Perkins
  • Nursing Student Loans (NSL)
  • Health Profession Student Loans (HPSL)
  • Primary Care Loans (PCL)
  • Loans to Disadvantaged Students (LDS)
  • State-mandated loan programs
  • Private and institutional loan programs

We are not a guarantee agency and we do not manage loans in the Direct or Federal Family Educational Loan (FFEL) programs.

We are here to assist you in understanding the terms under which you borrowed your loans and to make repayment as easy as possible.

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Does UAS Own My Loan?

No. Your loan has not been sold. The school that provided the loan still owns the loan.

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When Is My First Payment Due?

When you graduate or leave school, you generally will have a grace period before your first payment is due. The length of the grace period depends on the type of loan you received.

Before you leave school, you should expect to receive a Truth-In-Lending Statement that shows the due date of your first scheduled payment. During your grace period, you should expect to receive one or more reminders of that due date.

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Where Do I Send My Payments?

University Accounting Service

PO Box 5291

Carol Stream, IL 60197-5291

Make your check payable to the school that gave you the loan. Please include the remittance portion of your billing statement. If you do not have the remittance portion, please write your social security number on your check.

If you would prefer to make payments electronically, visit our Electronic Bill Presentment & Payment site at www.uasecho.com.

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What Happens With My Loan If I Go On To School?

If you attend school at least half time, you usually are eligible for deferment of your loan payments. Complete a Request for Deferment Form, have your enrollment certified by the school that you are attending, and forward the completed form to UAS.

Please refer to the Benefit Forms section to download a Deferment Form.

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What Other Circumstances Qualify For Deferment?

See Deferment Eligibility.

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What Happens If I Have Trouble Paying My Loan?

Contact UAS immediately. Also, check your eligibility for deferment or forbearance. See Deferment Eligibility.

You may want to consider loan consolidation, also. See Loan Consolidation.

Seriously delinquent Federal Perkins Loans may be rehabilitated. After 9 consecutive monthly payments your account is considered current and reported to credit bureaus and to National Student Loan Database (NSLDS) as such. Your lending institution will determine the amount to be paid during rehabilitation.

You may rehabilitate your account only once. If you default again after a successful rehabilitation you cannot receive this benefit.

For more information, contact UAS or the school that granted the loan.

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What is Rehabilitation?

Seriously delinquent Federal Perkins Loans may be rehabilitated. After 9 consecutive monthly payments your account is considered current and reported to credit bureaus and to National Student Loan Database (NSLDS) as such. You regain eligibility for Title IV Financial Aid and the balance of any deferment or cancellation benefits associated with your promissory note.

Your lending institution will determine the amount to be paid during rehabilitation.

For more information, contact UAS or the school that granted the loan.

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I Haven't Graduated Yet, But I Received A Notice Saying That I Should Start Paying. What's Going On?

UAS may not have your correct departure date on file. Contact your school's Business Office and have them verify your graduation date with UAS.

If you have transferred to another school, you must file for student deferment (even if you have not received your first degree). See Deferment Eligibility.

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I Sent In My Payment, But Received A Letter/Statement Saying That I Am Delinquent. What's Going On?

Most likely, the letter or billing statement was sent before your payment was received. To verify the status of your account, call our Interactive Voice Response system at 800-999-6227. The system operates 24-hours a day, 7 days a week.

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I Didn't Receive My Billing Statement. Now What?

If you recently moved, your mail may not have caught up with you, even if you filed a forwarding order with the Post Office. Please provide us with your updated address using the form on this site or by calling 1-800-999-6227.

It is your responsibility to make your loan payments even if you don't receive a statement. You may review your statement and make payment through the Internet at www.uasecho.com.

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I've Heard That My Account Could Be Reported To A Credit Bureau. Why Would That Happen?

A Federal Perkins loan is reported to credit bureaus when you receive the loan (in compliance with loan program regulations). If you make payments and/or file for benefits on time, your credit report will reflect a positive history, which is the first step in establishing a good credit rating.

Other loan programs require reporting of an account when it becomes delinquent. Continued delinquency can result in a negative credit history.

If you have questions about how your account has been reported to credit bureaus, please contact our office for an explanation at 1-800-558-7700.

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I Consolidated My Loan. Why Am I Still Getting Bills?

The consolidation process may take some time. Your consolidation lender must process your application, verify the loans being consolidated, and send the payments to the original lenders. Or, your loan may not have been included in the consolidation loan. Not all student loans are eligible for consolidation. If you have questions about the progress of your consolidation, please contact your consolidation lender.

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How Can I Authorize a Family Member So They Can Get Information on My Account?

UAS personnel CANNOT provide specific account information to anyone (including borrower’s family: Spouse, Parent, Grandparent) unless the borrower signs a release indicating to whom UAS can provide information. 

To complete a release form, go to https://www.uasecho.com and log in to your account (or create a User ID and password).

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